We know that being close to customers is essential to provide a quality shopping experience. By offering a wide range of refurbished or second-hand devices, we enable retail professionals to meet the expectations of a clientele looking for accessible and sustainable solutions.

We are proud to support refurbishers and resellers by providing products tailored to their needs.

Device conditions

The devices offered come in several conditions, each reflecting the level of use and interventions performed:

• New: The device is new and benefits from the manufacturer's direct European warranty. It has never been used and is offered in official manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data erasure has been performed before its sale.
• Functional: The device has been partially tested by our teams to identify parts with damage. The network or battery has not been tested and may require replacement before being resold by the refurbisher. No warranty is provided, except in case of breakdown upon receipt. Data erasure has been performed before its sale. The refurbisher must inspect the device upon receipt and perform necessary checks before any resale.
• For repair: Failures or damages have been detected by our teams. Failures are specified on the product sheet. Data erasure has been performed before its sale. No warranty is provided, except in case of failure not indicated in the product description. Batteries are never tested and are therefore considered potentially replaceable.

Aesthetic grades

Refurbished devices are classified according to grades reflecting their aesthetic condition:

• Grade A: Very good condition, minimal signs of wear.
• Grade B: Good condition, visible signs of use.
• Grade C: Correct condition, obvious wear.
• Grade MIX ABC: Random grade (A, B, or C).

Commercial reminder

Extract from the General Sales Conditions (article 16):

• Intended for refurbishers, no direct resale to end users.
• Compliance with legal security obligations and complete testing by the refurbisher.
• No returns allowed except for non-compliance with conditions.