Onboarding

At UTOPYA, we are committed to supporting telecommunications professionals by offering high-quality products tailored to their specific needs. However, it is important to remind you that all of our products are strictly reserved for resale through a retail channel.

Reselling on marketplaces (Amazon, eBay, etc.) is prohibited in accordance with Article 15 of our General Terms and Conditions of Sale (GTCS).

Why is this rule essential?

1. Preserving the integrity of partner brands
   Reselling on marketplaces can lead to the devaluation of product and brand image. Public platforms do not guarantee the same standards of quality and service as a dedicated professional network.

2. Ensuring an optimal customer experience
   Our products are designed for telecommunications experts. Unauthorized sales on a marketplace risk placing these products in the hands of untrained consumers, leading to misuse or dissatisfaction due to unmet expectations.

3. Legal and commercial responsibility
   In the case of unauthorized listings, UTOPYA disclaims any responsibility for possible consequences (disputes, brand complaints, etc.). Professionals who violate this rule also face measures such as suspension of their UTOPYA account, in accordance with Article 15.3 of our GTCS.

What you can do

• Sales on your own e-commerce channels
  Reselling on an e-commerce website directly owned by your company is permitted. This exception allows you to showcase your professional expertise and provide a controlled sales environment.

• Complying with the rules to preserve our collaboration
  By adhering to this rule, you contribute to protecting the quality of our business relationships and the sustainability of our partnerships with brands.

• The In-Cell Alcalian screens are positioned as an improved version of HD screens, offering better brightness and more vivid colors. They feature higher resolution, ensuring a more pleasant visual experience for users. Thanks to these characteristics, Alcalian screens are an excellent choice for mid-range repairs, where a balance between quality and cost is crucial. Their overall performance makes them suitable for recent devices requiring enhanced display without reaching the price of OLED technologies.

• The In-Cell LTPS screens represent the most advanced LCD technology in the In-Cell range. They offer high resolution and better energy efficiency, providing a sharp and precise display while optimizing battery consumption. Colors are more accurate, contrasts are more pronounced, and viewing angles are significantly widened, approaching those of OLED screens. These screens are perfect for mid to high-end device repairs, particularly for clients seeking near-original quality at a competitive cost.

• The Hard OLED screens use a rigid glass substrate, allowing them to combine vibrant colors with good brightness while remaining at an attractive price. Thanks to their OLED technology, these screens offer deep blacks and superior contrasts compared to LCD screens, enhancing the visual experience. However, their rigidity makes them slightly more fragile and less resistant to drops. Hard OLED screens are ideal for repairs of recent models where a good price-performance ratio is sought, while still offering satisfactory visual performance.

• The Soft OLED screens closely match original quality due to their flexible substrate. This flexibility not only improves their durability during installation but also ensures a perfect fit on devices, reducing the risk of failure. In terms of performance, they stand out with accurate colors, deep blacks, and excellent contrast, offering an immersive visual experience. Although slightly more expensive than Hard OLED, Soft OLED screens are particularly recommended for high-end repairs or for demanding users looking to regain screen quality comparable to original devices.

• For your demanding customers, we offer a range of original iPhone screens, either new or refurbished.
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• The refurbished screens are original screens that have been recovered and restored. The refurbished screens from our brand ReLife stand out for their ultra-strict technical specifications. Unlike other refurbished screens, we commit to retaining all original components, ensuring that the display quality and performance are identical to a new screen. Only the glass is replaced with the utmost care, preserving the durability and reliability inherent in Apple’s original screens. This technical choice positions ReLife as a reference for quality and environmental responsibility, offering a premium alternative for top-tier repairs while significantly reducing the environmental impact.

• The Service Pack screens, supplied by Apple or one of its authorized manufacturers, guarantee optimal quality and durability. The colors and fluidity are perfect, but the very high cost and limited availability make them mainly suitable for a premium clientele demanding impeccable quality. These screens are supplied with the proximity sensor and are the only ones recognized under iOS 18 as original screens.

We offer a wide range of Preowned and Refurbished devices on UTOPYA, classified according to a grading system to ensure full transparency about their condition.

This system allows us to streamline our stock management while offering competitive prices. We recommend carefully checking the information on the product page before confirming your order.

Here is the essential information about these grades, as well as color management during shipping.

The grades of our Preowned/refurbished devices

Grades A-B-C:

Partial tests did not reveal any defective parts, but thorough testing must be conducted by the refurbisher. A battery replacement may be necessary if its condition warrants it.

• Grade A: Very good condition. The device is in excellent overall condition and shows only slight signs of use.

• Grade B: Good condition. The device shows visible signs of wear but remains fully functional.

• Grade C: Worn condition. The device shows significant wear, which may include visible scratches or other cosmetic defects.

• Mix ABC: Devices in this category are sent in a random grade from A, B, or C. No specific grade choice is possible.

Grades D-E:

Partial tests detected a defective part. A repair is therefore necessary before the final resale by the refurbisher. Note that the defective part is listed in the product title, and other components are functional (except possibly the battery, which is never tested by our teams).

• Grade D: One or two faults were detected during partial tests. A targeted repair is essential before resale.

• Grade E: Multiple faults were detected during partial tests. An extensive repair is required to make the device operational.

Device color management

• Color indication on the product page: If a color is mentioned, the device will be shipped in that color.

• Random color: If no color is specified in the product page, the device will be shipped in random color. Our teams cannot select or guarantee a specific color.

The Advantages of the Fairplay Hydrogel Cutting Solution

The Fairplay hydrogel cutting solution is much more than just a cutting machine. It embodies innovation and efficiency, perfectly meeting the needs of professionals in repair and customization. Discover why it is an essential choice for your business.

1. Custom Cutting

The Fairplay machine is designed to make precise and customized cuts, suitable for a wide range of devices. Whether for smartphones, tablets, or smartwatches, you can create perfectly fitted screen and back protectors. This flexibility eliminates the need to manage a large stock of pre-cut models.

2. Automatic Updates

Thanks to its connected system, the Fairplay machine automatically integrates new devices available on the market. As soon as a model is launched, you can access its cut with just a few clicks. This ensures that you are always ready to meet your clients' needs without any delays.

3. Reducing Costs and Waste

With Fairplay, you cut only what you need, when you need it. This helps to:

• Reduce waste: No more unused or obsolete stock.
• Control your costs: You purchase consumables as your business requires.

4. Ease and Speed of Use

The Fairplay solution is designed to be intuitive and efficient:

• Simple interface: Easily set up your cuts.
• Quick results: Perfect cuts in just a few seconds.
  Ideal for professionals who want to optimize their time while offering high-quality service.

5. Variety of Hydrogel Films

The machine supports a wide range of hydrogel films, including:

• Transparent films for discreet protection.
• Privacy films for ensured privacy.

This variety allows you to meet all your clients' tastes and needs.

A Differentiating Advantage for Your Clients

Offering custom cutting with Fairplay allows you to stand out from the competition. You provide your clients with a fast, flexible, and perfectly tailored service, enhancing their satisfaction and loyalty.

The loyalty of our clients is our greatest reward, and we are committed to rewarding it every day. Our base prices are among the most competitive on the market. Additionally, our loyalty program allows you to benefit from discounts of up to 10%. Hard to get a better deal!

A Simple and Fair Calculation Method

The category of each client is calculated automatically at the beginning of each month by our commercial software. Here are the operating principles:

1. An automated and impartial process: No UTOPYA employee is authorized or able to manually alter a client's categorization.

2. Calculation based on your purchases: The category is determined according to the average of your purchases (excluding taxes) from the last three months.

3. A fair system: This method compensates for periods of reduced activity, such as during school holidays or exceptional closures.

Calculation Example

• April: 4200 € excluding VAT
• May: 6116 € excluding VAT
• June: 5530 € excluding VAT
• Average retained: (4200 + 6116 + 5530) / 3 = 5282 € excluding VAT

Your category will then be adjusted based on this monthly average.

Multi-store Management

Do you manage multiple stores? We have a solution tailored for you:

• Setting up a grouping: Contact us to group your stores under one main account.
• Distinct accounting: Each store retains its own account, basket, and accounting tracking.
• Global advantage calculation: At the end of the month, the total orders from all the stores in the group are considered to determine your category.

The margin VAT is a specific tax system applied to the sale of second-hand goods, notably smartphones. Here is a guide to better understand how it works and its impact on your business.

What is Margin VAT?

Margin VAT is a special regime that applies when you resell a second-hand good previously acquired without being able to deduct VAT at the time of purchase (for example, buying from an individual or a non-VAT registered entity). In this case, the VAT is calculated only on the profit margin, not on the total sale price.

This applies only to devices purchased within Europe. An American phone cannot benefit from the margin VAT regime.

How Does Margin VAT Work?

• Margin Calculation:
  The margin is determined as the difference between the resale price and the purchase price of the good.

  Margin = Sale Price - Purchase Price

• VAT Calculation Base:
  VAT is applied only on this margin. The applicable rate is the one in force in the country of sale (in France, 20% for most goods).

• Practical Example:

  • Purchase price of an iPhone: €300.
  • Resale price: €400.
  • Margin: €100.
  • Margin VAT: €20 (€100 × 20%).

When Does It Apply?

Margin VAT applies to:

• Second-hand goods purchased without VAT (individuals, non-VAT registered entities).
• Resale professionals (such as refurbishment companies or second-hand product wholesalers).

When purchasing second-hand or refurbished devices on UTOPYA, we clearly indicate whether the device can benefit from the margin VAT or is subject to the standard VAT.

Advantages of the System

• Tax Simplification: Allows VAT to be applied only to the profit margin, reducing the impact on the final sale price.
• Competitiveness: Promotes the resale of second-hand goods by keeping prices accessible for customers.

Points of Vigilance

• Necessary Documentation: It is imperative to keep proof of purchase and sale to justify the margin calculation.
• Accurate Calculation: Errors in margin calculation or VAT application can lead to tax adjustments.

Conclusion

Margin VAT is a tax device specifically tailored for second-hand goods. It allows resellers to offer competitive prices while fulfilling their tax obligations. For any questions or assistance, do not hesitate to contact an accountant for more details!

Unlike other wholesalers, we have chosen not to offer telephone support. This decision is driven by our desire to ensure optimal traceability of each request through a highly efficient ticketing system: Zendesk.

When working with professionals like you, it is crucial to keep a written record of every exchange. This allows us to:

• Ensure precise tracking of your requests.
• Resolve your issues quickly, even in case of escalation.
• Maintain consistent service quality, regardless of the team member handling your request.

Our customer service team consists of 6 professionals available Monday to Friday, from 9 AM to 6 PM. Their mission? To assist you with your procedures, answer your questions, and resolve your issues with care and efficiency.

You can easily contact us via:

• Email: Send us a detailed message at [email protected]

• Telegram Chat: Communicate directly with our team through our dedicated channel for a quick and personalized response. Simply scan the QR code below.

At UTOPYA, we strive to provide responsive, efficient customer service tailored to your professional needs. You can easily contact us via:

• Email: Send us a detailed message at [email protected]
• Telegram Chat: Communicate directly with our team through our dedicated channel for a quick and personalized response. Just scan this QR code.

A Human Team at Your Service

Our customer service team consists of 6 professionals available Monday to Friday, from 9 AM to 6 PM. Their mission? To assist you with your procedures, answer your questions, and resolve your issues with care and efficiency.

Our quality standards guarantee a response to your inquiries within minutes.

Why No Phone Line?

Unlike other wholesalers, we have chosen not to offer telephone support. This decision is driven by our desire to ensure optimal traceability of each request through a highly efficient ticketing system: Zendesk.

When working with professionals like you, it is crucial to keep a written record of every exchange. This allows us to:

• Ensure precise tracking of your requests.
• Resolve your issues quickly, even in case of escalation.
• Maintain consistent service quality, regardless of the team member handling your request.

A Service Designed for Professionals

Our goal is to offer you prompt, clear, and unambiguous assistance. With total traceability, we ensure that your requests are tracked from start to finish and that every issue is resolved efficiently, without loss of information.

We understand that the absence of a phone line may seem inconvenient, but this system allows us to focus on what matters most: providing you with the best possible service, tailored to your demanding professional needs, while remaining accessible and available on a human level.

Thank you for your trust, and don't hesitate to contact us through our dedicated channels!

Why QualiRépar Labeling is Essential to Stay Accessible and Competitive

The QualiRépar label, established under the anti-waste law for a circular economy (AGEC), has quickly become an essential quality standard for electronic device repairers. It is not only a recognition of your expertise but also a strategic tool to stay competitive in an ever-evolving market. Here's why obtaining this label is crucial for your business.

1. Attractiveness to Customers Through the Repair Bonus

The QualiRépar label allows customers to benefit from the Repair Bonus, a partial coverage of repair costs by certified eco-organisms. This financial advantage encourages consumers to prioritize repair over replacement of their devices.

• Direct competition: If your shop is not labeled, you risk losing customers to competitors offering this discount.
• Value of the offering: The Repair Bonus is a powerful sales argument for attracting budget-conscious and environmentally aware customers.

2. Compliance with Legal and Environmental Expectations

The QualiRépar label meets the growing environmental regulations, particularly those aimed at reducing electronic waste.

• Enhanced credibility: Being labeled shows that your business is actively involved in fighting waste and promoting the circular economy.
• Forward-thinking positioning: You position yourself as a responsible player aligned with current public policies.

3. A Guarantee of Quality for Consumers

The QualiRépar label is a symbol of professionalism and reliability for your customers. By obtaining this label, you reassure consumers on several fronts:

• Certified technical skills: The label proves that your business adheres to high-quality standards.
• Improved customer satisfaction: Customer trust in your workshop increases, fostering loyalty and word-of-mouth.

4. A Competitive Advantage in the Local Market

In an industry where competition is often fierce, the QualiRépar label helps you stand out.

• Listing on specialized platforms: Labeled businesses are highlighted on official lists accessible to consumers.
• Stronger partnerships: Collaborations with eco-organisms and manufacturers become more accessible, opening additional business opportunities.

5. Improved Visibility and Reputation of Your Business

The label is an effective marketing tool to increase your visibility.

• Targeted communication: You can include the label in your advertising materials, signage, and digital communications to attract customers sensitive to environmental issues.
• Sustainable reputation: By displaying your label, you show that you belong to a network of engaged and skilled professionals.

6. Access to Training and a Professional Network

Obtaining the QualiRépar label often involves training that improves your skills and those of your team.

• Skill enhancement: These training sessions allow you to acquire up-to-date knowledge on repair techniques.
• Belonging to a network: You join a community of professionals who share the same values and benefit from enriching exchanges.

How to Obtain the QualiRépar Label?

Acquiring the label requires:

1. An evaluation of your skills: Your workshop will be audited to verify that it meets the criteria set by QualiRépar (repair quality, waste management, etc.).
2. Contractual commitments: You must adhere to quality standards and undergo regular training to maintain your label.
3. Administrative updates: Ensure that your business is properly registered with the approved eco-organisms.

Smartphone spare parts are not, with the exception of the battery, directly subject to the CE mark as they are not considered autonomous products that can function independently (unlike a charger or power bank, for example).

However, when used to repair a final product such as a smartphone, the smartphone itself must comply with CE standards if it is intended to be sold in the European Union.

A distinction must, however, be made between:

• Non-autonomous parts: Spare parts (screens, flex cables, etc.) integrated into devices do not require individual CE marking because they are not considered finished products. However, they must still meet technical requirements, and testing is our responsibility.

• Batteries: Lithium-ion batteries, which can be sold as spare parts, must comply with certain European directives, notably the product safety directive. As the manufacturer, we provide the DUEC document certifying that the necessary checks have been made. This document is available on the product sheet for the batteries we produce (mainly iPhone) and can be shared with the QualiRépar certifying body.

As part of the QualiRépar program, PIEC (Parts from the Circular Economy) benefit from an increased Repair Bonus. This financial support aims to encourage the use of reused or refurbished components, promoting more responsible and sustainable consumption.

1. What is a PIEC?

PIEC are original spare parts that are reused or repaired, coming from end-of-life products. They are inspected and tested to ensure proper functionality. Using PIEC directly contributes to reducing electronic waste.

2. Our ReLife and Pulled Parts: Quality PIEC

At UTOPYA, we offer ReLife and Pulled parts, both recognized as PIEC.

• ReLife Parts: Refurbished, repaired, and tested parts ensuring optimal performance.
• Pulled Parts: Original parts extracted from defective devices, carefully selected and quality checked.

The use of these parts enables our repair partners to offer more eco-friendly repairs while giving their customers access to the increased Repair Bonus.

3. The Bonus Increase Not Fully Applied Yet

Despite the regulatory advantages, eco-organizations still face challenges in properly applying this bonus increase for repairs done with PIEC.

• Recognition issues: Some eco-organizations have not yet fully integrated ReLife and Pulled parts into their Repair Bonus processing systems.
• Database update delays: Administrative procedures are still being adapted to systematically include the PIEC-related bonus increase.

4. What to Do While Waiting for Full Implementation?

While waiting for full compliance by eco-organizations, we recommend that repairers:

• Thoroughly document interventions done with ReLife or Pulled parts.
• Raise customer awareness about the bonus and the environmental benefits of PIEC.
• Report any anomalies encountered to eco-organizations to accelerate the implementation of the bonus.