Account Management

Why Enable 2FA?

Securing your account is essential to protect your sensitive data, such as invoices, order history, and payment methods. By enabling two-factor authentication (2FA), you add an extra layer of security to your UTOPYA account. This significantly reduces the risk of unauthorized access—even if your password is compromised.

How to Enable 2FA

1. Log in to your UTOPYA account.

2. Go to the Two-Factor Authentication (2FA) section.

3. Follow the steps to link an authentication app (Google Authenticator, 2FAS, etc.).

4. Confirm activation by entering the code generated by the app.

If multiple users share the same account, make sure to keep the QR code safe so it can be added on multiple devices.

Once activated, logging in to your account will require both your password and a temporary code generated by your authentication app.

It’s simple, quick, and essential for keeping your account secure!

Your UTOPYA account is the key to accessing all of our features. Here's how to set it up:

• Make sure to provide all your professional information (company name, billing and shipping address, intra-community VAT number, etc.).

• Once your request is submitted, our sales team will review the provided documents and validate your account within 24 business hours.

• Enable Two-Factor Authentication (2FA) to secure your data and payment methods.

⚠️ Please note: Our website is reserved for professionals in the telecom and IT sectors. We are not authorized to sell to individuals or professionals from other industries.

If you manage several stores, you have two options to organize your orders:

1 – Centralized Ordering from a Single Customer Account

• All orders are placed from the same customer account.

• You will need to manage different shipping addresses for each order.

• ⚠️ Only one shopping cart can be used at a time. This means that all stores must share the same cart, which can complicate simultaneous order management.

2 – One Account Per Store

• Each store has its own customer account and dedicated shopping cart.

• This solution simplifies order tracking and allows for better performance analysis per store.

• If you choose this option, please send us the email addresses associated with each account so we can link them. This will allow you to accumulate loyalty discounts at the end of the month across all your stores.

At UTOPYA, the security of your data and orders is our top priority. For this reason, any change to your billing or shipping address must follow a strict procedure to protect your account from hacking or fraud attempts.

How to Update an Address

To request a change to your billing or shipping address, please:

• Send an email to our customer support team at: [email protected]

• Attach an up-to-date KBIS (official company registration document).

  The address you wish to add or modify must appear on this official document.

Why Is This Procedure Necessary?

This measure is in place to enhance your account’s security and:

• Prevent hacking: by ensuring only legitimate companies can change sensitive information.

• Fight fraud: by verifying that any address change is linked to an official, validated business document.

• Protect your orders: by reducing the risk of shipment interception or misdirection.

Important

Requests without a valid KBIS, or with an address not listed on the KBIS, will not be processed.
This requirement ensures that only authorized entities can make changes to your account.

We understand that an accounting ledger is an important tool for managing and tracking a company's accounts. However, it is currently not possible to directly generate an accounting ledger from our platform, nor via our customer service.

The main reason is that our system is designed to manage orders, invoices, and transactions specific to our services. The consolidation of an accounting ledger often depends on the accounting tools used by each business, which centralize and structure data from different sources.

Although we do not provide an accounting ledger, we offer a feature that allows you to export important documents in PDF format for your accounting firm.

We recommend sending clients three key documents for each tax period:

• Export of all invoices

• Export of all credit notes

• Export of UTOPYA credits usage

These three documents, all available in the "My Account" section, are sufficient for accounting firms to complete their analysis and financial reports.

How to Download Your Documents?

1. Log in to your UTOPYA account.

2. Go to the "My Account" section.

3. Navigate to the corresponding tabs (Invoices, Credit Notes, UTOPYA Credits).

4. Select the desired period and download the files in the available format.