We know that proximity to customers is essential for providing a high-quality shopping experience. By offering a wide range of refurbished or second-hand devices, we enable retail professionals to meet the expectations of a customer base seeking accessible and sustainable solutions.

We are proud to support refurbishers and resellers by providing them with products tailored to their needs.

Device conditions

The devices offered are available in several conditions, each reflecting the level of use and the interventions carried out:

• New: The device is new and benefits from the manufacturer's direct European warranty. It has never been used and is provided in official manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data erasure was performed before it was put up for sale.
• Functional: The device has been partially tested by our teams to identify broken parts. The network or battery have not been tested and may require replacement before being put back on sale by the refurbisher. No warranty is provided, except in the event of failure upon receipt. Data erasure was performed before it was put up for sale. The refurbisher must inspect the device upon receipt and carry out the essential checks before any re-marketing.
• For repair: Faults or breakages have been detected by our teams. Faults are specified on the product sheet. Data erasure was performed before it was put up for sale. No warranty is associated, except in the case of a fault not indicated in the product description. Batteries are never tested and are therefore considered as potentially needing replacement.

Cosmetic grades

Refurbished devices are classified according to grades that reflect their cosmetic condition:

• Grade A: Very good condition, minimal signs of wear.
• Grade B: Good condition, visible marks of use.
• Grade C: Fair condition, obvious wear.
• Grade MIX ABC: Random grade (A, B or C).

Commercial reminder

Extract from the General Terms and Conditions of Sale (Article 16):

• Intended for refurbishers, no direct resale to the end user.
• Compliance with legal safety obligations and full testing by the refurbisher.
• Returns prohibited except in case of non-compliance with the conditions.