We know that being close to customers is essential to offer a quality shopping experience. By offering a wide range of refurbished or second-hand devices, we enable retail professionals to meet the expectations of a clientele looking for accessible and sustainable solutions.

We are proud to support refurbishers and resellers by providing products tailored to their needs.

Device Conditions

The devices offered come in several conditions, each reflecting the level of use and interventions carried out:

• New: The device is new and comes with the manufacturer's direct European warranty. It has never been used and is offered in official manufacturer packaging.
• Refurbished: The device has been audited by a partner. Non-functional parts have been replaced and the battery level is guaranteed. Depending on the partner, a warranty may be offered to the reseller. Data erasure has been performed before being put up for sale.
• Functional: The device has been partially tested by our teams to identify parts with damage. The network or battery has not been tested and may require replacement before being resold by the refurbisher. No warranty is provided, except in case of malfunction upon receipt. Data erasure has been performed before being put up for sale. The refurbisher must inspect the device upon receipt and perform necessary checks before putting it back on the market.
• For Repair: Failures or damages have been detected by our teams. Failures are specified in the product sheet. Data erasure has been performed before being put up for sale. No warranty is provided, except in case of malfunction not indicated in the product description. Batteries are never tested and are therefore considered potentially in need of replacement.

Aesthetic Grades

Refurbished devices are classified into grades reflecting their aesthetic condition:

• Grade A: Device in very good condition, with minimal signs of wear. It may have light scratches or scuffs, but remains in excellent cosmetic condition.
• Grade B: Device in good condition, showing more visible signs of use, such as scratches or more pronounced marks.
• Grade C: Device in fair condition, with obvious signs of wear, such as marked scratches or impacts.
• MIX ABC Grade: The customer may receive a device in a random grade among A, B, or C.

Commercial Reminder

Extract from the General Terms and Conditions of Sale:

• The range of functional devices (Pre-Owned) offered on UTOPYA is exclusively intended for refurbishers. Under no circumstances can they be resold directly to the end user.
• The refurbisher undertakes to comply with the applicable legislation in the country where the device will be put back into circulation. This includes comprehensive functionality tests to establish that they meet the legal safety obligations and the use that the consumer can legitimately expect.
• The return of a device is not allowed except in cases where it does not meet the aforementioned conditions.